For account, trip, purchase or creator-payout help, email [email protected]. For privacy requests, use [email protected]. You can also request account deletion here without reinstalling the app.
1 Content and conduct
Tripper has zero tolerance for objectionable content and abusive users. We may remove content and eject users who violate these guidelines or the Terms, without prior notice where the violation is serious, repeated or unlawful. Keep Tripper useful and respectful for travel planning and social sharing. The following are prohibited:
- Harassment, credible threats, hateful abuse, stalking or other illegal content.
- Child sexual abuse material, sexualisation or exploitation of children, grooming, sextortion or trafficking. These prohibitions include AI-generated, digitally altered and other synthetic content. See our Child Safety Standards.
- Intimate photos or videos shared without the depicted person’s consent, including AI-generated or digitally altered imagery, and threats to share them.
- Doxxing, misuse of private information or content shared without the necessary rights and permissions.
- Copyright or other rights infringement, scams, impersonation, deceptive guides, fraudulent purchases, fake reviews or manipulation of engagement.
- Malware, unauthorised access or attempts to interfere with another person’s account or the service.
- Materially dangerous or unlawful travel instructions and content that misrepresents an actual booking or professional authority.
These rules apply to free and paid content, including posts, guides, comments, messages, profiles and associated media. Reviews should reflect honest experience. Disclose a material connection where required and do not buy or fabricate reviews. A critical review is not a violation merely because it is negative.
2 Reports and moderation
Use the in-app reporting control on the relevant content or user, including an individual message, or email [email protected]. Give the content link or reference, where it appears, and a short explanation. You can report posts, comments, guides, photos, reviews, messages and accounts; if a particular screen has no report control, use email. Do not download or attach suspected child sexual abuse imagery.
Direct private conversations are limited to friends; people who are not friends can communicate in a shared trip’s chat. Blocking removes the friendship and follows, hides the blocked person’s posts and ordinary chat messages from you, including in shared group or trip chats, and prevents new direct conversations. Blocking does not remove either person from an existing trip or group. You can leave a conversation or contact support if the behaviour continues.
Automated keyword filters and OpenAI moderation checks can prevent posting, hold content for checking, limit visibility or refer content for human review. Checks can happen before or after publication depending on the feature and checks enabled. Passing a check does not verify travel accuracy, copyright ownership or another person’s consent. The Privacy Policy explains what is processed.
We aim to act on reports of objectionable content within 24 hours. We assess reports under the Terms and may restrict content or an account while investigating. A report count alone does not prove misconduct. We provide appropriate decision notices and correction options, but may limit or delay details where legally prohibited or needed for a concrete safety, privacy or investigation risk. The intimate-image deadline below and other legal deadlines apply separately. Report an urgent danger to the appropriate emergency service; Tripper support is not an emergency response service.
3 Appeal a moderation decision
All users, including creators, can ask for a free human review of a content or account decision. Email [email protected] or reply to the decision notice. Include your account or case reference, the affected content if known, why you believe the decision was wrong, and relevant new information. Do not send passwords or authentication codes.
- Content removals: submit an appeal within 14 days after the decision notice.
- Account status, earnings or payout restrictions: submit within six months after the decision notice, including after account closure.
A person reviews the decision and evidence; a different reviewer is used where reasonably practicable. We communicate the result and appropriate reasons. Necessary safety or legal restrictions can remain during review, and an appeal does not delay a required removal. These internal periods do not shorten statutory rights. Copyright counter-notices follow the separate copyright procedure.
4 Report an intimate image shared without consent
If an intimate photo or video depicting you was shared on Tripper without your consent, you or someone authorised to act for you can request its removal by email. This includes real images and AI-generated or digitally altered intimate imagery. You do not need a Tripper account, a lawyer or a copyright claim.
Email an intimate-image removal request
Send it to [email protected]. A subject such as “Intimate image removal request” helps us identify it quickly, but is not required. Include:
- Your signature: a physical or electronic signature, such as your typed full name. If acting for the depicted person, explain that you are authorised to act for them and sign the request.
- Where to find the content: a link, post or message reference, or enough detail about the account and location in Tripper for us to find it. A public link is not required for private content.
- A good-faith statement: explain briefly that you believe the identified intimate content was published without the depicted person’s consent, with any relevant context. Consent to taking a photo or sharing it with one person does not by itself mean consent to publication on Tripper.
- A way to contact you: your email address or other contact information so we can follow up.
Do not attach or send a new copy of the intimate image, and do not send government identification, passwords or authentication codes. Describe where the material already appears instead. If you do not have every detail, contact us with what you know so we can help identify what is needed.
Our removal responsibility: after receiving a valid removal request, we remove the reported intimate content as soon as possible and no later than 48 hours after receipt. Within the same period, we make reasonable efforts to identify and remove known identical copies on Tripper. You do not need to locate every copy. These are elapsed hours, including weekends and holidays. An uploader’s appeal does not pause that deadline.
We handle the request with access limited to those who need it for safety or legal purposes, and communicate the outcome or any information needed to locate the content. Relevant evidence may be preserved with restricted access where required by law; preserving evidence does not make it available to other users. For material involving anyone under 18, see our child-safety reporting guidance.
5 Purchase and payout support
For purchase access, restore-purchase problems, guide quality, refunds or creator earnings, email [email protected]. Include your account email, relevant guide/order/statement reference, purchase store, date and a short description. A screenshot may help; remove unnecessary personal information. Never send passwords, authentication codes, full payment-card details, bank credentials, identity documents or full tax identifiers by ordinary email.
For an Apple-billed refund, use Apple’s Report a Problem process. For Google Play purchases, use Google’s refund help or contact Tripper support. Store approval and processing are subject to the actual transaction. The Refund Policy describes material access loss and review if a refund is denied or unavailable.
6 Privacy and deletion support
For privacy requests or help with deletion, contact [email protected]. The in-app account-deletion flow is available through account settings; the website account-deletion page provides a route without reinstalling the app. We may ask for proportionate information to verify the account.
7 Response and contact
We assess reports and support requests according to their urgency and complexity and communicate appropriate next steps. The 48-hour valid intimate-image removal deadline, legal copyright procedures and statutory request deadlines apply separately. Our general aim to act on objectionable-content reports within 24 hours is not a universal resolution deadline for every support request.
TripperLife, LLC
10520 New Arden Way
Raleigh, NC 27613, United States
Support [email protected]
Privacy [email protected]
Safety and appeals [email protected]
Telephone +1 (919) 356-9072
Request account deletion
To delete your Tripper account, use the account-deletion option in the app’s account settings or open the website deletion page. Sign in or request a one-time sign-in link by email, then confirm. You can use this page after uninstalling the app.
If you cannot use the form, email a Tripper account-deletion request to [email protected]. Send it from your account email where possible and say that you want to delete your Tripper account and associated personal data. If you cannot use that address, explain the access problem. Do not send passwords, authentication codes, identity documents or full payment or tax details.
We may verify your identity proportionately, explain the expected completion time and confirm completion. You do not need to reinstall the app to submit this request. We delete associated account, personal and social data as required. Some content stays for others, including shared-trip contributions, messages you sent in direct and group conversations, and retained guides. The Privacy Policy explains that retention and necessary financial, safety, tax or dispute records.
Manage any Apple or Google subscription through the store: deleting your account does not itself stop store billing. Account deletion remains available without waiting for a subscription to expire or for a final creator payout.
Copyright notices and counter notices
1 Copyright contact
Copyright Agent, TripperLife, LLC
10520 New Arden Way
Raleigh, NC 27613, United States
Email [email protected]
Telephone +1 (919) 356-9072
2 Sending a copyright notice
If you own copyright or are authorised to act for the owner, send a notice identifying the work and the material you believe infringes it, with enough location detail for us to find it. Include your name and contact information, a physical or electronic signature, and these statements:
- You reasonably and in good faith believe the challenged use lacks authorisation from the owner, the owner’s agent or applicable law.
- The information in your notice is accurate and, under penalty of perjury, you are authorised to act for the owner of the affected exclusive right.
We assess compliant notices promptly, restrict the identified material as appropriate and notify the uploader. A notice is not itself a final finding of infringement or creator financial liability. Knowing material misrepresentations can have legal consequences. Privacy, safety or other complaints that are not copyright claims should use the appropriate reporting route.
3 Sending a counter notice
If your material was removed by mistake or misidentification, a counter notice must identify the removed material and its former location, include your physical or electronic signature and provide your name, address and telephone number. It must contain a good-faith statement under penalty of perjury that the removal resulted from mistake or misidentification.
You must also consent to the jurisdiction of the Federal District Court for the district of your address, or, if you are outside the United States, an applicable district where Tripper may be found, and accept service from the original notifier or its agent, as required by section 512(g). We forward a compliant counter notice to the original notifier. This formal process involves sharing the required identifying information.
4 Restoration and repeat infringement
Following a compliant counter notice, the copyright process generally provides for restoration no earlier than 10 and no later than 14 business days after receipt, unless we receive the required notice that the original notifier has filed an action seeking a court order restraining the challenged activity. Any restriction based on an independent legal or content-policy ground is considered separately and explained where permitted.
We maintain and reasonably implement a policy for terminating repeat infringers in appropriate circumstances. We assess relevant evidence, mistakes and applicable counter notices rather than treating every accusation as a proven strike. This copyright procedure is separate from the internal moderation appeal periods and does not shorten statutory rights. Intimate-image removal requests use the separate process above; they do not require a copyright notice.