1 Purchases and purchase help
Launch purchases use Apple in-app purchases or Google Play billing. Request payment refunds through the store that billed you, and contact [email protected] for access problems, guide concerns or help with the process. Refund eligibility and processing depend on the store, the transaction and applicable law. Nothing here removes mandatory consumer rights.
Tell us if purchased access does not appear, a guide cannot be opened, important content materially differs from what was promised, or a restriction prevents the guide’s intended use. We verify the purchase and help investigate or restore lawful access. Contact us promptly so we can address a time-sensitive trip problem; this is not a new claim cutoff.
2 Apple and Google purchases
For an Apple purchase, submit a refund request using Apple’s Report a Problem service. We can help you identify the purchase and explain an access issue, but Apple decides its refund requests. A request is not a guarantee of approval or immediate repayment.
For a Google Play purchase, use Google’s refund help or contact Tripper support. Where Google Play gives us the ability to refund a transaction and a refund is appropriate, we may process it through Google Play. We explain any information needed to locate the order. Approval, partial-refund support and timing depend on the actual purchase and store rules; the store makes the final decision on its own refund requests.
3 Creator withdrawal and account deletion
A creator withdrawing a guide, deleting their account or ceasing updates does not by itself trigger an automatic refund while valid buyers retain materially promised access. Where law and platform requirements permit, existing buyers keep the published guide version available at withdrawal or departure. Future updates and perpetual service operation are not promised. Independent grounds for a refund or other remedy remain available.
4 Material loss of purchased access
All payments are processed by Apple or Google, and refunds are governed by the applicable store’s policies. Apple makes the final decision on refund requests made to Apple; for Google Play, section 2 describes where we can process a refund ourselves. When a policy, rights or safety restriction permanently prevents access to a purchased guide or makes it substantially unusable for the purpose materially promised at purchase, we will notify affected buyers with an appropriate general explanation and, as we reasonably determine, restore lawful access, support a refund request through the original store, or, with your agreement, substitute comparable content. Where the store gives us the ability to refund the transaction directly, we may do so.
Temporary restrictions are assessed case by case. Contact us promptly — including before or during a trip the guide was purchased to support — so we can consider restoration, substitution or refund support through the store. Minor corrections or short interruptions that leave the materially promised use available do not automatically qualify for a refund, without limiting applicable rights.
Necessary legal or copyright restrictions are not reversed simply to avoid refund exposure. Buyer support does not depend on first proving that the creator committed wrongdoing. Nothing in this section limits any remedy that applicable law requires where material access loss cannot be resolved by restoration, an agreed replacement or a store refund.
5 If a store refund is denied or unavailable
A person on Tripper support reviews the verified purchase, actual access loss and store outcome. We seek lawful restoration of a useful version where possible, or offer a suitable replacement guide at no extra charge only with your agreement. We help escalate the store issue where appropriate. We do not force platform credits or replacement content, or treat store denial as extinguishing your legal rights.
This process does not promise an automatic direct cash payment outside the original store. Permanent technical loss or service discontinuation is assessed under applicable law, store requirements and the Terms, including where no creator fault has been established.
6 Subscriptions and refunded access
Cancel an Apple or Google subscription through that store to stop future renewals. Cancellation alone is not a refund. Deleting the app or account does not cancel store billing. A store refund or revocation may end the entitlement it relates to. Unrelated valid purchases are not automatically cancelled solely because you raised a support concern.
We may verify receipts, order identifiers and appropriate entitlement or usage records to handle purchase disputes and prevent fraud. We assess suspected abuse fairly; making a legitimate refund request does not itself establish misuse. We preserve applicable store procedures and legal rights.